1 reviews | Active since Dec 2024
AVOID CITIQPREPAID
This company is so terrible!!!! Please make sure you avoid them at all cost!!
Everytime i email you I get different responses. Firstly your company said the meter was registered under the agent and therefore cannot release funds to them. I sent all my bank account details and other documents as an owner and you then responded saying since the agent registered the meter under their THEY must send the details and they did. The company later said you need consent from the Body corporate which was sent and later said the agent cannot act on my behalf i must register the meter under my name. AND now you want the body corporate to contact you and not me as the owner? I do not know what circus you are running there but it is exhausting, you can keep the money, if there is any, I wish you all the best with your company! May you get many more clients and be the best company nationally. What a joke!!!
We sincerely apologise for the frustration and inconvenience and frustration in this regard.
As per our discussions with you over the past 24 hours. We have identified where the issue came in between the registered meter name and the body corporate. We have double checked and verified that the documents you have provided us with is correct and we will be making the relevant monthly rebate payments to you going forward. We regret that it took a considerable amount of time, and much frustration, to get this resolved. For this for that we apologise.
We remain committed to providing you with a superb service.
If you need any further assistance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management
We sincerely apologise for the frustration and inconvenience and frustration in this regard.
As per our discussions with you over the past 24 hours. We have identified where the issue came in between the registered meter name and the body corporate. We have double checked and verified that the documents you have provided us with is correct and we will be making the relevant monthly rebate payments to you going forward. We regret that it took a considerable amount of time, and much frustration, to get this resolved. For this for that we apologise.
We remain committed to providing you with a superb service.
If you need any further assistance please reach out to us immediately. We are here to help.
Warm Regards
Citiq Management