LM
Lebohang M
1 reviews | Active since Sept 2019
22 Aug 2024, 01:28
Appalling customer service
Explore other options before going for them. They have the worst customer service, especially on their WhatsApp. I have been begging for my documents to be processed for over a month now. Their support on their WhatsApp answers whenever they feel like it. It's always the same excuse them. If my query was handled diligently and effectively it would have long been resolved. I seriously regret buying their meter boxes because you have to beg for assistance. They have 188 one star reviews at the moment and two hundred and something 5 star reviews. That should tell you a lot about their service.
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Citiq Prepaid's replyOfficial
22 Aug 2024, 10:14Good Day Lebohang, Thank you for your review, however please note that we are unable to process your request due to the outstanding documents as advised via WhatsApp. We require a document that proves ownership of the property in order for us to reinstate the payments to your account. We have communicated this via WhatsApp and also tried calling you via your cell.
Please note that any of the following documents can be used as proof of ownership:
*Titel Deed
*Municipal bill
*Letter from the attorney's
*letter from the councillor or chef (if it's an informal settlement)
Once we receive this document we will verify and assist with your query.
Please note that any of the following documents can be used as proof of ownership:
*Titel Deed
*Municipal bill
*Letter from the attorney's
*letter from the councillor or chef (if it's an informal settlement)
Once we receive this document we will verify and assist with your query.
Citiq Prepaid's reply22 Aug 2024, 10:14
Official
Good Day Lebohang, Thank you for your review, however please note that we are unable to process your request due to the outstanding documents as advised via WhatsApp. We require a document that proves ownership of the property in order for us to reinstate the payments to your account. We have communicated this via WhatsApp and also tried calling you via your cell.
Please note that any of the following documents can be used as proof of ownership:
*Titel Deed
*Municipal bill
*Letter from the attorney's
*letter from the councillor or chef (if it's an informal settlement)
Once we receive this document we will verify and assist with your query.
Please note that any of the following documents can be used as proof of ownership:
*Titel Deed
*Municipal bill
*Letter from the attorney's
*letter from the councillor or chef (if it's an informal settlement)
Once we receive this document we will verify and assist with your query.