RB
Rowena B
1 reviews | Active since Mar 2025
25 Mar 2025, 14:16
Angry an frustrated
I wrote a review last week seems you trying to contact me contact me any time
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Replies (1)
Citiq Prepaid's replyOfficial
31 Mar 2025, 15:58Good day Rowena,
We truly apologize for the uncomfortable situation you found yourself in, as mentioned on our call, power is provided by Eskom or the relevant municipality, with each provider setting their tariffs, within NERSA (National Energy Regulator) guidelines. We are so glad that you were able to let us know that the Municipal tariff at the main property was changed, thus, the change had to take place on our side as well. Thank you for your patience with this, and we are pleased that we could reach a common ground and have the tariff corrected as per the main meter tariff information.
Kind Regards,
Citiq Prepaid Team
We truly apologize for the uncomfortable situation you found yourself in, as mentioned on our call, power is provided by Eskom or the relevant municipality, with each provider setting their tariffs, within NERSA (National Energy Regulator) guidelines. We are so glad that you were able to let us know that the Municipal tariff at the main property was changed, thus, the change had to take place on our side as well. Thank you for your patience with this, and we are pleased that we could reach a common ground and have the tariff corrected as per the main meter tariff information.
Kind Regards,
Citiq Prepaid Team
Citiq Prepaid's reply31 Mar 2025, 15:58
Official
Good day Rowena,
We truly apologize for the uncomfortable situation you found yourself in, as mentioned on our call, power is provided by Eskom or the relevant municipality, with each provider setting their tariffs, within NERSA (National Energy Regulator) guidelines. We are so glad that you were able to let us know that the Municipal tariff at the main property was changed, thus, the change had to take place on our side as well. Thank you for your patience with this, and we are pleased that we could reach a common ground and have the tariff corrected as per the main meter tariff information.
Kind Regards,
Citiq Prepaid Team
We truly apologize for the uncomfortable situation you found yourself in, as mentioned on our call, power is provided by Eskom or the relevant municipality, with each provider setting their tariffs, within NERSA (National Energy Regulator) guidelines. We are so glad that you were able to let us know that the Municipal tariff at the main property was changed, thus, the change had to take place on our side as well. Thank you for your patience with this, and we are pleased that we could reach a common ground and have the tariff corrected as per the main meter tariff information.
Kind Regards,
Citiq Prepaid Team