IG
Itai G
1 reviews | Active since Mar 2012
02 Sept 2022, 10:08
6 weeks waiting for incorrect support fee refund
Good day,
I’m still waiting for Nomzamo to finalise Ticket #4545, from 16 July.
There has been no feedback regarding the refund for the incorrect meter (***) support fee deducted over 5 months.
My follow-up emails with all the details of the incorrect billing have been ignored.
Kindly attend to the refund urgently so that this matter can be finalised.
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Citiq Prepaid's replyOfficial
02 Sept 2022, 11:07Hi Dr. Itai Gartushka
Thank you for your review, we are sincerely sorry you had a frustrating experience, we really appreciate you bringing this issue to our attention.
Thank you for taking our call. Your feedback helps us to do better, we are looking into this issue and will resolve it promptly and accurately.
Thank you for your review, we are sincerely sorry you had a frustrating experience, we really appreciate you bringing this issue to our attention.
Thank you for taking our call. Your feedback helps us to do better, we are looking into this issue and will resolve it promptly and accurately.
Citiq Prepaid's reply02 Sept 2022, 11:07
Official
Hi Dr. Itai Gartushka
Thank you for your review, we are sincerely sorry you had a frustrating experience, we really appreciate you bringing this issue to our attention.
Thank you for taking our call. Your feedback helps us to do better, we are looking into this issue and will resolve it promptly and accurately.
Thank you for your review, we are sincerely sorry you had a frustrating experience, we really appreciate you bringing this issue to our attention.
Thank you for taking our call. Your feedback helps us to do better, we are looking into this issue and will resolve it promptly and accurately.