TA
Tarnelle A
1 reviews | Active since Nov 2012
29 Jun 2015, 14:00
57 units for R100???
What is going on exactly? For every R100 purchased, all I get is a measly 57 units - how ridiculous is that??? My friend gets 90 units for her R100!!! Also every month I have to call Citiq to request my voucher number, they \forget"to send it to me. Absolutely FRUSTRATING!!!"""
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Citiq Prepaid's replyOfficial
30 Jun 2015, 17:45Hello tarn02043,
Dear Tarnelle
We are so sorry to hear that your service experience with Citiq Prepaid has not been satisfactory.
We would value the opportunity to fully answer your query and provide you with the excellent service experience that we provide to thousands of consumers country-wide every day.
Please could you provide us with your street address or meter number, so that we can locate your meter, and try and attend to your tariff query?
Regards
Simon (Director)
Dear Tarnelle
We are so sorry to hear that your service experience with Citiq Prepaid has not been satisfactory.
We would value the opportunity to fully answer your query and provide you with the excellent service experience that we provide to thousands of consumers country-wide every day.
Please could you provide us with your street address or meter number, so that we can locate your meter, and try and attend to your tariff query?
Regards
Simon (Director)
Citiq Prepaid's reply30 Jun 2015, 17:45
Official
Hello tarn02043,
Dear Tarnelle
We are so sorry to hear that your service experience with Citiq Prepaid has not been satisfactory.
We would value the opportunity to fully answer your query and provide you with the excellent service experience that we provide to thousands of consumers country-wide every day.
Please could you provide us with your street address or meter number, so that we can locate your meter, and try and attend to your tariff query?
Regards
Simon (Director)
Dear Tarnelle
We are so sorry to hear that your service experience with Citiq Prepaid has not been satisfactory.
We would value the opportunity to fully answer your query and provide you with the excellent service experience that we provide to thousands of consumers country-wide every day.
Please could you provide us with your street address or meter number, so that we can locate your meter, and try and attend to your tariff query?
Regards
Simon (Director)