LN
Linda N

1 reviews | Active since Dec 2023

15 May 2026, 08:46

10/10 Thiyoalin Govindsamy

I initially had a very frustrating experience with Citiq and felt like I was being sent from pillar to post. The constant requests for additional documents made it almost impossible to receive payment, which became extremely stressful.

After posting my complaint, Thiyoalin Govindsamy contacted me immediately and completely turned the situation around. He handled my query professionally, knew exactly what needed to be done, and ensured everything was sorted out within 12 hours. My payment was received and the meters were successfully registered.

Excellent service from Thiyoalin — 10/10. Professional, efficient, and truly helpful. Citiq is fortunate to have someone like him on their team.

Keep up the great work, my guy!

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Replies (1)
Citiq Prepaid
Citiq Prepaid's reply15 May 2026, 08:51
Official
Dear Linda,
Thank you so much for taking the time to share your comments with us. We are delighted that we could provide you with such a great experience and redeem ourselves after our initial experiences.
We will continue to maintain high standards of service to ensure we meet your expectations going forward.

If you need any assistance, please reach out to us immediately. We are here to help.

Warm Regards,
Citiq Management