EH
Ernest H
1 reviews | Active since Jan 2012
29 Jan 2015, 17:46
Poor customer service & lack of capacity
I have since October 2014 reported my faulty alarm &
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Citiprotection Sa's replyOfficial
04 Feb 2015, 10:38Hello ehlongs,
It is with regret that we read this compliant as the facts pertained herein are distorted and we elaborate:
Client joined in March 2012 and a new alarm with twelve month warranty was installed. In October 2014 a quote for remotes was requested and no faulty system was reported. On 5 November 2014 the clients quote was dispatched after a free assessment was done.
On 2 January 2015 the client called in reporting alarm would not disarm, telephonic assistance was provided. On 12 and 13 January as the client asked that he preferred to have a remote to arm/disarm alarm system.
On Friday 23 January 2015 the client reported the entire system was dead. On Monday 26/01/2014 this office tried in vain calling the client and his keyholders, this office left voice-mail messages and sent SMS's from our system. On 27 January the client called stating he refuses to pay a call out for services and will move to another company if he has to pay. On 29 January 2015 the technical coordinator again called as client now left a message that he is now prepared to pay for the call out. but lists complaint this same day
We are willing to help but out of warranty repairs attracts costs at all suppliers
It is with regret that we read this compliant as the facts pertained herein are distorted and we elaborate:
Client joined in March 2012 and a new alarm with twelve month warranty was installed. In October 2014 a quote for remotes was requested and no faulty system was reported. On 5 November 2014 the clients quote was dispatched after a free assessment was done.
On 2 January 2015 the client called in reporting alarm would not disarm, telephonic assistance was provided. On 12 and 13 January as the client asked that he preferred to have a remote to arm/disarm alarm system.
On Friday 23 January 2015 the client reported the entire system was dead. On Monday 26/01/2014 this office tried in vain calling the client and his keyholders, this office left voice-mail messages and sent SMS's from our system. On 27 January the client called stating he refuses to pay a call out for services and will move to another company if he has to pay. On 29 January 2015 the technical coordinator again called as client now left a message that he is now prepared to pay for the call out. but lists complaint this same day
We are willing to help but out of warranty repairs attracts costs at all suppliers
Citiprotection Sa's reply04 Feb 2015, 10:38
Official
Hello ehlongs,
It is with regret that we read this compliant as the facts pertained herein are distorted and we elaborate:
Client joined in March 2012 and a new alarm with twelve month warranty was installed. In October 2014 a quote for remotes was requested and no faulty system was reported. On 5 November 2014 the clients quote was dispatched after a free assessment was done.
On 2 January 2015 the client called in reporting alarm would not disarm, telephonic assistance was provided. On 12 and 13 January as the client asked that he preferred to have a remote to arm/disarm alarm system.
On Friday 23 January 2015 the client reported the entire system was dead. On Monday 26/01/2014 this office tried in vain calling the client and his keyholders, this office left voice-mail messages and sent SMS's from our system. On 27 January the client called stating he refuses to pay a call out for services and will move to another company if he has to pay. On 29 January 2015 the technical coordinator again called as client now left a message that he is now prepared to pay for the call out. but lists complaint this same day
We are willing to help but out of warranty repairs attracts costs at all suppliers
It is with regret that we read this compliant as the facts pertained herein are distorted and we elaborate:
Client joined in March 2012 and a new alarm with twelve month warranty was installed. In October 2014 a quote for remotes was requested and no faulty system was reported. On 5 November 2014 the clients quote was dispatched after a free assessment was done.
On 2 January 2015 the client called in reporting alarm would not disarm, telephonic assistance was provided. On 12 and 13 January as the client asked that he preferred to have a remote to arm/disarm alarm system.
On Friday 23 January 2015 the client reported the entire system was dead. On Monday 26/01/2014 this office tried in vain calling the client and his keyholders, this office left voice-mail messages and sent SMS's from our system. On 27 January the client called stating he refuses to pay a call out for services and will move to another company if he has to pay. On 29 January 2015 the technical coordinator again called as client now left a message that he is now prepared to pay for the call out. but lists complaint this same day
We are willing to help but out of warranty repairs attracts costs at all suppliers