no delivery on day they say and clearly disinterested

Poor service, complete apathy and no sense of resolving the issue. I bought product online the supplier uses Citi-Sprint Couriers. The suppliers warehouse is a 20minute drive from where I stay. On 29th December, I was notified the parcel was out for delivery. GREAT! No parcel 30th (so parcel was kept for a day without delivery), checked tracking on 31st December - there was a note that stated the parcel was returned to depot.

I called the number on website, it's voicemail referred me to two mobile numbers. I called the 081 number for the duty manager. I asked why the item was not delivered and why returned to depot - Well disinterest was obvious. All the information I have is that the duty manager doesn't know why parcel was not delivered nor why returned to depot. BUT at least he is making a note of it and will send the parcel out for a second time on Tuesday the 3rd of January 6 days after was out for delivery the parcel may or may not be delivered.

The disinterest and lack of care was all to obvious.