lH
lyndon H
1 reviews | Active since Aug 2015
15 Feb 2016, 07:48
Collection
I arranged for a collection in the Strandfontein area on 09.02.2016 and was told that my collection will be on the 10.02.2016 and nobody arrived my place.<br> <br> Thursday 11/02/2016 I called and spoke to Verona and was told that my collection will take place and again nobody arrived.<br> <br> I called at 11:00 on 12/02/2016 and was told again that the driver was on his way, I arranged for somebody to be at home so that my items can be collected. <br> <br> The manager Jameel called me and assured me that a driver will collect it on Friday 12/02/2016 and he did not arrived as agreed between myself and the manager Jameel<br>
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Citi-Sprint Couriers's replyOfficial
15 Feb 2016, 10:31Hello lhumphries,
Good morning,
We have attempted to collect this parcel since Wednesday, the 10th February. We explained that the client's particular residential area is serviced during the course of the morning only. Since the client changed the pre-agreed collection time periods a few times, our driver would unsuccessfully attempt collection from Mr Humphries' residential address. Our Operations supervisors even suggested unsuccessfully that the parcel be left and collected from an address where someone is always present.
Jamele, our Assistant Operations Manager, again made arrangements late on Friday afternoon with Mr Humphries, and went there himself between 19h30-20h00 after work. No one seemed to be at home, and since there was no response at home or on Mr Humphries' phone, Jamele moved on.
Although we do our best to accommodate clients' individual yet reasonable needs, couriers in general work along pre-determined, scheduled routes to keep costs - and therefor rates - down to the benefit of all parties concerned, and although we made every endeavour in this instance to successfully collect the parcel from the client, we were unfortunately unsuccessful.
The Citi-Sprint team
Good morning,
We have attempted to collect this parcel since Wednesday, the 10th February. We explained that the client's particular residential area is serviced during the course of the morning only. Since the client changed the pre-agreed collection time periods a few times, our driver would unsuccessfully attempt collection from Mr Humphries' residential address. Our Operations supervisors even suggested unsuccessfully that the parcel be left and collected from an address where someone is always present.
Jamele, our Assistant Operations Manager, again made arrangements late on Friday afternoon with Mr Humphries, and went there himself between 19h30-20h00 after work. No one seemed to be at home, and since there was no response at home or on Mr Humphries' phone, Jamele moved on.
Although we do our best to accommodate clients' individual yet reasonable needs, couriers in general work along pre-determined, scheduled routes to keep costs - and therefor rates - down to the benefit of all parties concerned, and although we made every endeavour in this instance to successfully collect the parcel from the client, we were unfortunately unsuccessful.
The Citi-Sprint team
Citi-Sprint Couriers's reply15 Feb 2016, 10:31
Official
Hello lhumphries,
Good morning,
We have attempted to collect this parcel since Wednesday, the 10th February. We explained that the client's particular residential area is serviced during the course of the morning only. Since the client changed the pre-agreed collection time periods a few times, our driver would unsuccessfully attempt collection from Mr Humphries' residential address. Our Operations supervisors even suggested unsuccessfully that the parcel be left and collected from an address where someone is always present.
Jamele, our Assistant Operations Manager, again made arrangements late on Friday afternoon with Mr Humphries, and went there himself between 19h30-20h00 after work. No one seemed to be at home, and since there was no response at home or on Mr Humphries' phone, Jamele moved on.
Although we do our best to accommodate clients' individual yet reasonable needs, couriers in general work along pre-determined, scheduled routes to keep costs - and therefor rates - down to the benefit of all parties concerned, and although we made every endeavour in this instance to successfully collect the parcel from the client, we were unfortunately unsuccessful.
The Citi-Sprint team
Good morning,
We have attempted to collect this parcel since Wednesday, the 10th February. We explained that the client's particular residential area is serviced during the course of the morning only. Since the client changed the pre-agreed collection time periods a few times, our driver would unsuccessfully attempt collection from Mr Humphries' residential address. Our Operations supervisors even suggested unsuccessfully that the parcel be left and collected from an address where someone is always present.
Jamele, our Assistant Operations Manager, again made arrangements late on Friday afternoon with Mr Humphries, and went there himself between 19h30-20h00 after work. No one seemed to be at home, and since there was no response at home or on Mr Humphries' phone, Jamele moved on.
Although we do our best to accommodate clients' individual yet reasonable needs, couriers in general work along pre-determined, scheduled routes to keep costs - and therefor rates - down to the benefit of all parties concerned, and although we made every endeavour in this instance to successfully collect the parcel from the client, we were unfortunately unsuccessful.
The Citi-Sprint team