Ciro coffee boutique Nightmare

Very dissatisfied and dissapointed in the service and client treatment of this company I purchased a Solo Comfort Lavazza BLUE Fresh Milk Espresso Capsule Machine (White) for a friend of mine as a gift on the 27 July 2021, on the 13 of august I was notified by my friend that they had opened the machine and attempted to operate it but failed due to to machine not dispensing from the espresso nozzle, on the 24th of august I contacted the customer service department by email letting them know of the problem they asked that I sent the order number and purchase date which I did they also said someone would be in contact with me a few days later a gentleman from the company calls me and asks me a few questions I explain to him the machine is not working he says he will arrange for the machine to be uplifted by Friday the 3rd on Monday 6 I contacted them again asking why it hadn’t been collected they told me the courier company doesn’t service my area daily frustrated and irritated that a gift turned out to be a night mare after they collected it tow days later I called to find out what was happening they said I will be replaced with a machine, no apologies nothing frustrated I told them if they are not going to recompensate me in a reasonable way I want my money back I will by the machine else where they said they will give me 10% of my next purchase for me this isn’t enough after all the hassle and emailing back and forth and numerous calls,I look like a fool that gifted someone broken my money hasn’t been returned my emails go unanswered This it’s a terrible company and I will make sure to never support again I hope this public platform will prevent people supporting such companies