1 reviews | Active since Nov 2016
Terrible service from customercare@hachev
<p>An incorrect payment was made when the sales lady swiped my card for the full payment of their product when I did not agree to it. I had requested for the monthly installment, she said she will check if it approves, only to find out that she deducted the full amount from my account. when i advised them of this, they tried to convince me to not take the refund and leave with the product. I contacted their customer care line on ********** 686 and spoke to a guy name Jeremy. He assisted me and we took the product back to the stall to get a return slip. when Jeremy was to send all the required details to my bank to have the funds reversed, he did not do so. He told me i should send my details before 4pm on thursday 2016/11/24, i did that but he did not phone my bank. I sent a complaint to their email address and not received a responce, I contacted them on 2016/11/28 and he was shouting and told me to not be SNOTTY, they will attend to my request when they are done paying salaries and doing their monthly payments. I have waited for days for my request to be processed and my bank advised that all they need is the service providers authorization, which Jeremy has not done.</p> <p>he was very rude to me, calling me names when i requested the matter to be treated as urgent because their sales lady took amounts from my account that i did not approve of. I am starting to think she was trying to trick me into buying the product in full and that it was not an error. Liz has also promised to contact me back and treat the matter as urgent but she has not. </p> <p> I have returned their product a week ago yet I have not receieved my money back and instead am being called names.</p>