CIRCULATION DEVICE

GOOD DAY My daughter bought me an circulation ultra device to use for blood circulation after an operation. It cost her R2400 for this device. I used it and was very happy with the working of it. Suddenly the on/off button somehow get sunk in when I want to put it on and now does not work. I am quite disappointed in it not working any more. I e-mailed (as there is no telephone/cellphone numbers available) circulation and a certain Kiera Ward Maclou answered and asked me to send her the device as it is still under warranty. (the device is still in her possession). Kiera send me an e-mail telling me that she send the device to Cape Town for review as she cant fix it herself. after a few days she send me a e-mail that I must pay anoter R1200 for a device to be send directly to my doorstep. I questioned the "new device for R1200" and tell her that the device was still under guarantee. her answer was as follow

Kindly note that the warranty covers defects in materials and workmanship under normal use for a period of 5 years from the date of retail purchase by the original end-user purchaser. The on/off switch is not covered by warranty as it is negligence not a manufacturer defect.

Kindly visit our online website for our full terms and conditions and refund policy.

https://www.circulution.co.za/terms-conditions/ https://www.circulution.co.za/warranty/ https://www.circulution.co.za/return-refund-policy/

Why must I pay another R1200 for them to send me a new device as this device was not my fault breaking. AND why is the guarantee now, all of a sudden not covering a factory fault !!!!