Customer service and hygiene

Made a booking for clients and received a complaint about cleanliness of the rooms.

Long stay clients constantly found their room not made. Took the matter to management and still was not resolved. Cleaning staff showed bad service when told to clean etc

I called the hotel and spoke with the manager who did not do a proper introduction and was unable to assist even with all the requirements that was needed.

In a nutshell, I don’t believe people or tourists should be treated like that regardless of where they come from and which language they speak.

I’m hoping to hear from the management feedback about this matter

Thanks