waiting for a refunf for 3 months and still nothing

on the 07'07 2020 my wife paid our rental into these ctooks haNDS BY MISTAKE FROM THEN UNTIL TODAy i have not been able to get the refund due to mecipro ticket nos ***60 and 693686 ate just some of yhe nos issued to me no one speaks to you the tickets are closed automatically try tracking your docs and you error 404 no one from cipro has ever spoken to me my contact no is ***