Paid for Business Reg, but no feedback.

We app**** for our Business through FNB (seemless) paid the R175 for company reg, on the 7th August, and to date there's been NO movement, no FEEDBACK or anything. We submitted supporting documents and that was it. FNB can't help since payment was made to CIPRO and now we're stuck... almost 2 weeks later, with nothing moving forward.