Consistently Terrible Service

Caution Fiber users: Be very wary of home connect / cipherwave

I have had endless issues with this company, when I signed up for 50mb fiber I was advised only 20mb was fast enough and I should take that, after two days of hating my slow internet I upgraded to the 50mb:

Issue 1) I was double billed for both accounts for the month and never reimbursed, despite fighting with their useless accounts department for months. (still unresolved)

Issue 2) I asked to upgrade to 100mb, and had to beg them to upgrade my line over several months and countless mails when eventually ended up including the general manager,

Issue 3) again their accounts department has not updated the debit order since the account change and as a debit order customer I have now been suspended due to non payment. (I have authorized the additional debit over a month ago already)

The service is a total joke and there's no interest in improving it at all it seems.

I would strongly suggest considering every other supplier instead.