Waiting for over an hour for call centre agent

I have been trying to get in touch with the CIPC to query the status of my companies name change, however their response times in answering calls at their call centre is ridiculous. I got through once, after 15 minutes and thereafter I couldn't get through to an agent. I must have tried about 6 times now and all over 15 minutes. One call even went over an hour and still no one answered. Terrible terrible service. They have taken my money out of my account, but no feedback since. i even logged 2 queries on their query website, the first of which was on the 25/03/2015, but no interaction or feedback at all. I am currently holding for the next available customer consultant for the last 24 minutes. The automated message says that they will transfer me shortly. Clearly our definition of 'shortly' differs.