Unprofessional CIPC customer service

Yesterday I decided to respond to CIPC's Facebook that its Pretoria office has closed and will open on the 26th June 2020 but the admin will work from home and try to respond to customer enquiries. I have been communicating with the Facebook admin since I started applying for my COR15.2 amendment and I last week I recieved the confirmation certificate of the approved COR15.2 application . All that I want to know is when will I be receiving my certificate and why is does it say " Changed to status unknown" when I looked at my latest disclosure certificate. So I asked them about that and they responded and wanted to know my tracking number and then gave me the wrong advice because they thought that I wanted to register the company- I am amending the MOI. After doing a follow up on my application they advised me to make an online enquiry and explain to them my problem, now they are accusing me of not responding to their original question where they apparently asked for my ticket number , not my tracking number. I was so annoyed because I feel like a fool to everyone who was reading the conversation and that I am being accused of misreading and wasting their time. I don't understand why the admin cannot retrieve company information and why you get different advice from the staff members who are just confusing you. The funny thing is that they have just given us a survey to give them feedback on their sevice delivery. They suck and are *********** and unprofessional. I feel like I am wasting my time and my money.