Typical Poor CIPC customer service

Today I decided to privately send a message to CIPC on Facebook to ask if my rejected my application to amend company directors can't be reviewed . I had followed the suggested Step by step procedure and and the required documents , but it was rejected because the I didn't include a clear attendance register (it was attached) and a share register (that was not mentioned). So when I asked them about that , I was told to watch the useless How to videos or read on customer Enquiries that probably asked a similar question to mine . I was so appalled by this response . So clearly the staff is getting paid to be lazy and goof around . People with that kind of attitude deserve to be unemployed because they are ungrateful and foget that they are there to work . Just retrench them all!