Ridiculous service by Christa and J Mogashoa

On the 27th of July 2015 i paid an amount of R700 into my CIPC account and up to today the money is not reflecting, i logged a fault the same day and no one bothered to inform me that the attachment that i sent is wrong because i have attached a screen dump and not a receipt. i only realized after calling them on Friday the 31st of July 2015 and had to wait for an hour before they can answer my call. Their calls go through to an automated machine that will keep you on hold forever I was supposed to file annual return for two companies last week and when i check they have added penalties again on Monday. The delay for the allocation of funds is from their side and now i have to pay for their laziness to inform me that the document attached is not accepted. I have logged another fault yesterday and still the money is not reflecting in my account. This is ridiculous.