Refund

I have made a deposit of R1950 to their ABSA ACCOUNT and it was a mistake. I used wrong reference on the 26th March 2024. I send email requesting for refund with all necessary documents. Till today no answer and the funds not allocated on my code ADKRRT. I called several times the call agents are unprofessional the fail to assist me checking if my account is allocated or not. No responsed to all emails send from 27 March 2024. The are lazy to work.