online Service and Call centre

I am so disgusted by the service I have received from CIPC. It's been so long doing application for company registration and no feedback from them. I only got name reservation confirmation- and have emailed more than three times my documents- the system keeps saying awaiting documentation. I have called the call centre everyday and no one answers the phone to help my queries.. they have been of no assistance since July. This is unacceptable as it's our money that has been paid for this-but they don't care about customers servicing.. their call centre I have waited for over 30minutes just holding with no answer.