No service delivery

I lodge a refund d request on the 5th of November 2015 for R1300. I have received no feedback from CIPC, no tracking numbers, no response, I have lodged enquiries with 3 ticket numbers and have heard nothing to date. The very enquiries system is faulty and does not allow for the uploading of more than one attachment yet they request 4 documents to be uploaded!! On the 12th of Jan 2016, I called and spoke to Jacky Hlabangane who assured me that I would have received response no later than 4 days later however I have still not been responded to nor refunded to date. This is a true reflection of poor and in fact no service delivery and I am appalled to say the least. I WANT MY MONEY BACK CIPC.