NO RESPONSE

I HAVE BEEN TRYING TO REGISTER ONLINE FOR THE LAST 2 MONTHS I AM NOT GETTING RESPONSE NOTHING IS BEING DONE ABOUT MY APPLICATION THUS FAR EVEN AFTER SENDING THROUGH ALL THE REQUIRED DOCUMENT CUSTOMER CODE M03748 AND B65939. WHAT IS HAPPENING TO THESE APPLICATIONS AND WHO IS RESPONSIBLE IN THIS DEPARTMENT ??I NEED ASSISTANCE ASAP PLEASE..