NO RESONSE FROM CIPC ON THEIR CALL CNT LINE

In a country that strives to grow SMME's and encourages entrepreneurship, it baffles me that CIPC is so difficult to get hold off. In an attempt to have share certificates re-printed or to find the best path available to do so, i have found myself holding on the line to CIPC for more than 23min on Friday ad again this morning for 27 min and couting including an email sent from your website on Friday with no response. I am outraged at the lack of concern for its customer. Whom else do we as business owners turn to?? Private registration companies charge high rates where we as business owners should have access to doing it ourselves. And remind me again how do we contact the ombudsman as you never reply to emails anyway.. CIPC SUCKS. We should have another more reliable body to assist us.. Your service is appealing!!