EC
Eugene C

1 reviews | Active since Jun 2016

14 Jun 2016, 10:00

NO FUNDS ALLOCATION/WASTE OF HARD EARNED MONEY

<p>On 08/06/2016 I made an EFT payment into CIPS's bank account (Absa to Absa), with the expectation that my funds would have been allocated to my account the following day. To my dissapointment no funds have been allocated to my customer account. </p> <p>I then proceeded to phone the call centre to enquire about the matter, on several occasions I waited around half an hour on the line, not getting through to anyone due to a high volume of calls. (I wonder if they even employ call centre agents judging by other custmoners reviews and my own experience.)</p> <p> </p> <p>Eventually I decided to lodge a ticket query, filled out every field correctly and atttached all relevent documents, two tickets later.... NO RESPONSE FROM CIPC whatsoever. Only an automatic reply to the ticket. </p> <p> </p> <p>I came across an email adress ********** which supposeldy deals with this kind of queries. After jotting down my case, with all the relevant info and documents I received a "re-routing" email, informing me that CIPC no longer uses this specific mailbox and that I should lodge a ticket. :\</p> <p> </p> <p>This is so FRUSTRATING, I PAID MONEY INTO CIPC'S BANK ACCOUNT AND NO SERVICE HAVE BEEN RENDERED!! LODGED TICKETS AND EMAILS AND CALLS AND NO F@$*N% RESPONSE!!!</p>

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Replies (1)
Cipc
Cipc's reply14 Jun 2016, 11:41
Official
Good day Could you please give/email me the proof of payment with the correct customer code to enable the office to correctly allocate your funds. Regards