no assistance with password reset

I send a request on the 30/01/2020 to reset my password for access to the site it stated I would get reply within 48 working hours. As I did not hear anything from them I phoned for an update on 04/02/2020 around 8:30 speaking to a person called lerato she stated that they did not receive my request and I have to resend and it will only take 10min to rectify the problem. 2 hours later I have now tried to contact cipc several times and is just kept on hold by the system not able to talk to anyone. this is urgent as i need to apply for d/o system for my bussiness and cipc is holding up the whole process.