PL
Palesa L

1 reviews | Active since Jun 2016

28 Jun 2016, 07:34

New Company Registration Query

<p> </p> <p>On june 15 I did a new company registration application. I had already reserved the company name. On the same day I recieved an email from CIPC confirming the application. The email said that a seperate email with a document for all directors to sign had been sent to me to sign and send back in order to finalise the application. The email also said that if the document is not received then I can resend it from the CIPC website by clicking on 'CERTIFICATES & DISCLOSURES > RE-PRINT COMPANY REGISTRATION APPLICATION'.</p> <p> </p> <p>Since I had not recieved the email with documents to sign, I tried on numerous occasions to resend it to my mailbox but the email was never delivered. I have so far logged two queries on the CIPC online query but have recieved no response. Both queries status show as 'SOLVED' however my problem has not been resolved. I have attempted to call the customer care line but the phone goes unanswered for longer than 45 minutes.</p> <p> </p> <p>I need to finalise my company registration. Can someone please attend to my query urgently.</p>

0
Replies (9)
Cipc
Cipc's reply28 Jun 2016, 07:41
Official
Good day Could you please give me your tracking number
PL
Palesa L's update28 Jun 2016, 13:07
Reviewer Update

Tracking number: ********** 06

Cipc
Cipc's reply29 Jun 2016, 06:34
Official
Morning Please also supply me with your customer code
PL
Palesa L's update01 Jul 2016, 12:40
Reviewer Update

I rep**** to you privatetly two days ago with my customer code.

My customer code is PLEKOK.

Cipc
Cipc's reply01 Jul 2016, 13:09
Official
Good day The document was sent to you two days ago
PL
Palesa L's update02 Jul 2016, 18:50
Reviewer Update

I have not recieved any email from Cipc. I even checked my junk mail and deleted items and there is no such eemail. What is your contact number or address?

Cipc
Cipc's reply04 Jul 2016, 07:07
Official
Good day Did you try to resend the documents from certificate and disclosure? Try that and see if the system will re-send them to you. Regards
PL
Palesa L's update06 Jul 2016, 10:43
Reviewer Update

I did resend from the system and recieved them. Thank you for the help.

I signed them and sent them back with certified ID copies to ********** with the subject as my tracking number, ********** 88. This was 2 days ago.

Now today, 06/07/2016 at 12:36 when I check the trasaction status on the e-services site, it says ''No email/documentation received'', however I did send the documents on 04/07/2016. Please will you assist.

Cipc
Cipc's reply06 Jul 2016, 11:09
Official
Good day We have a backlog, they are currently still working on documents received in June, it will be queued as well don't panic