Name Change - 4 Months and no progress

We registered a new company in October 2015 and submitted a name change application on the 12th of November 2015. On the 3rd of February 2016 we noticed that the name change has not been completed and after a long discussion with two people in the call centre I was told by one that they never received the application (I have the email I send as well as a read receipt), the second person then told me it is because the documents as separate attachments to the email and should have been all in one attachment.<br> <br> The call centre operator then took me through the process of lodging an enquiry on why we received not response on the first mail and they have no record any submission.<br> <br> We were then advised that it is best to resubmit the application which was done on the same day.<br> <br> Only to find out today 15 March 2016 (After trying to get through to the call centre for 3 day holding on for 30 minutes at a time) that the application has been reject, again no email or any communication from cipc. Reason not all documentation required is attached...<br> <br> Absolutely useless and frustrating service<br> <br> The response from the call centre operator, just submit the application again....<br> <br>