inadequate Client Service and Advice

I have been trying to register a company for two moths now. First I completed the forms on the computer and had them sign and scanned, I then uploaded them to the website but it was rejected because they said that manual documents are not accepted via the upload option on the website. I then complete all the documents by hand and sent them to the email account found on the Cipc website, these was also rejected for the same reason, after I logged an inquiry they said I must upload it again but when I did I got an error message stating that these documents was already uploaded, I decided to email the documents to them and after 2 weeks I have still not received any form of feedback from them.