Ignoring questions

Hi there<br> <br> I'm not pleased with Cipc agents. When i ask them questions via the email they just decide to ignore some of the questions or complaints. Sometimes they will just give me a link instead of giving me a thorough explanation. The links are even more confusing. This company needs to reevaluate their agents on a regular basis and get rid of the people who don't want to work. The other thing is that their agents don't include their names in the emails.