I don't have all day

In spite of the wonderful service I received after my previous complaint, my business is still not registered.<br> When I follow it up on line it says that e-mail documentation has not been received yet it registers that I had lodged my registration.<br> Nobody calls you to tell you that you need to forward further information and when you try the call centre you wait for ages without having your call answered 'due to large number of calls already in the queue'<br> I tried to send an email using the online system, oddly I can sign in to update details etc, but an online query requires you to sign in separately (why?) however every attempt to sign in to contact via online system is rejected.<br> All I want to know is what I still need to submit.<br> <br> 2015/07/01 12:00:00 AM Transaction awaiting final registration or all documentation have not been received <br> 2015/07/01 12:00:00 AM Transaction awaiting Documentation. <br> 2015/07/01 12:01:42 PM ENTERPRISE DATA RECEIVED. <br> 2015/08/06 10:22:30 AM Email/documentation not received or not yet queued. <br> 2015/08/06 10:22:30 AM No email/documentation received <br> <br> Incidentally, this info was only updated after I submitted a second time since July 1