how long must I wait?!

<p>I asked CIPC to refund my money because i used the incorrect reference to pay, asked them to allocate the funds into the correct account, which took foooorever. I then decided to make another payment instead. </p> <p> </p> <p>i requested for a refund in early april i am still waiting for some kind of response. the only correspondence i received was that they havent receievd my documents. i have submited my documents online and i even emailed one of the consultants by the name of Makgabo Dipale the documents which she stated that she had forwarded to the finance department. </p> <p> </p> <p>Please advice how long i have to wait to get my back? I refuse to spend another HOUR,literally, waiting on the phone to speak to a cunsultant. </p> <p> </p> <p>i just want my money back please. </p>