failure to allocate funds to wallet

hi,<br> <br> one the 07/01/2016, arrange for payment into my wallet, its on the 21 of January 2016, call cipc to check up where is my funds, they told me i should open up a ticket and funds would reflect in wallet in 48hrs, called them on Monday, funds still not in wallet, called today, another agents say will take 10 working days. i have to file our account by the 30/01/2016, this service is ridicules , i don't understand how it would take 10 working days to allocate funds to someones account.<br> <br> regards,<br> alan