Deposit not reflecting

I transferred funds to my customer account on the 30th of January 2015 but till now they are not showing and I'm now having problem with the suppliers and SARS because the company status is showing as its on deregistration process. I call the call centre and was on hold for more than an hour after which I spoke to a consultant who gave me an email address that I must forward my proof of payment for allocations and they said the turn around time is two hours but now its almost 8 hours still there is nothing...I sent more than 3 email and two fax messages but still nothing. Somebody please help!!!