complaint that turned into a compliment

I phone the CIPC call centre as I could not apply for company registration using the name tracking number i was allocated. I waited for over 10 minutes and when the call finally went through the operator put down the phone -I was furious and was in the process of writing compliant but then the second time, after about 14minutes the operator answered. <br> <br> She was cheerful and helpful and told me that I would have to wait for the name to be approved. She checked on the progress of the application using my tracking number. Thanks for restoring my faith in the system.<br> <br> in terms of the call centre there is some room for improvement - one shouldn't have to wait more than 10 minutes and the message playing continuously 'high call volumes' on short repeat is enough to drive anyone insane - the odd reminder every 3 minutes would be fine.