CIPRO not Refunding for 3 weeks after all documents and Ticket Numbers Provided

Good Day. I made an accidental payment on the 28th August 2022 into CIPRO Bank account with the following banking details provided Absa Branch Code 632005 Account Number *** the amount of R350 coming from my account Capitec Bank Branch Code 470010 Account Number ***. I have logged so many requests to them and have not even received an email or phone call advising me it has been 3 weeks now and the numbers provided on the website are all unreachable. I have received a Reference Numbers T*** and T*** and T***. To date no response no refund all documents were sent hence reference numbers were generated