CIPC's inquiry system is a complete joke!

I have submitted company description changes 4 times and well as changes to accounting offices even more times with no response from them. We double and triple checked our documents and all submitted documents were correct, but still CIPC refused to process our changes. And when we tried to use the inquiry system, it just give useless answers and then they're agents proceed to "resolve" the inquiry when my issues didn't receive any attention or receive any sort of resolution??

I inquired about my above issues and I got this response- Dear valued customer

Ticket has been re-categorised from Changes to Company and CC Name category to Other Changes to Memorandum of Incorporation (e.g. ring fencing, adoption of MOI) .

Regards Companies and cc's team member

What??! How does that help me in any way? And they proceeded to set the ticket status as "resolved."