Cipc unacceptable behavior from call center agents

Firstly the Agents just don't answer the phones you hold for over 30 minutes until you give up. Secondly their agents are VERY VERY VERY impatient with you as a customer & i would just like to say to Management of CIPC perhaps you'll need to review your agents calls and listen to how they speak to customers, CIPC website is not a easy/user friendly site so some of us need guidance but the Agents are so impatient and rude . Please also you need to take them through customer service training because some of them just don't know how to speak to clients they even hang up on your ear even when you have been patient enough for them to answer their phones. Its so frustrating to call CIPC