CIPC eService OTP systems not working

Dear CIPC

I have attempted to change my registered company name to the name which I have reserved.

You sent me the COR9.1 received. Tracking reference: ********** 745

When I go online to complete the process, all goes well until the final step for me to receive my OTP via email and cellphone number along with my reference number.

The system does not generate my OTP and does not send it to me.

My details on the system are correct as I have received all my other documents from you via the listed contact details.

Please advise if your system is down or how long it will take for you to resolve the matter.

Regards

Mr Tome