CIPC Company name search not working

CIPC Portal not functioning - unable to search on Company Name - no names are listed no matter if you insert a known company name. I called CIPC to make then aware - their response - please search using company registration number or director ID number. So what if you do not have that details. Then I was told maybe the functionality does not exist ... well it did before. Then I was asked to insert the CIPC persons name, when I did her response was but I "will not get any name because my name is not associated with any company" How does one go about to get CIPC staff to understand the issue