CIPC BAD SERVICE NO COMMUNICATION FOR 4 years

For the past 4 years, I have had a company registered and not once did I get an email to say my returns are due, but I got an email to say my company will be de-registered. What is the purpose of having a service that does not service clients. If I was reminded to pay the R100 per year it would be better than paying R550 for bad service. I am not happy and I am not willing to pay this money because of a lack of service I need this sorted out. I will only pay for this year.I spend countless times calling and not getting help or email responses.