Cant send documents to [Email Removed]

I have tried to send my signed documents and certified copy copies of my directors ID . Both document are in .pdf and .tif formats as requested. When trying to send to [Email Removed] i get an automated response saying the email address doesn't exist and it has failed permanently . I have ttried calling the call centre for 3 day but was put on hold for approximately 2 hours and then the call was dropped.<br> <br> I am getting no responses from other email addresses and the these documents in by the 15 April 2015. Please can someone assist me.