Bad Service

Good Day,<br> <br> As per CIPC website the process to lodge a manual name change has been followed.<br> The e-mail, sent to ***, was sent on the 12th of March 2015. The response was received on the 31st of March 2015. The funds were deducted, but not refunded. I lodged an enquiry (46 708) as to why the application was not processed, the consultant advised that the request was sent to the wrong division. When I asked what the correct division was and uploaded the screenshot of the process on the website the consultant didn't respond and closed the ticket. I have lodged another ticket (46 740) which has been ignored since.<br> <br> This is terrible service! Why have an enquiry application if you plan on not helping your customers?