BAD CUSTOMER SERVICE

I called in to the CIPRO Customer Center today, I firstly had to hold for 20 minuets 43 seconds . The person who answered my call is named Mbali, she was not willing to assist me , she didn't sound like she wanted to assist and could not answer my questions and was not willing to give me her last name , her managers name , she gave me an attitude and placed me on hold then hung up, I have to now call again and hold for another 30 minuets \ due to the high volume experienced". I am really disappointed in her behavior and how seriously she takes her job.<br> """