Allocations of Funds

To whom this may concern I've made deposit into my account client code :R14830 to register another company however I didn't put my client code as reference I called call center I was told to log query and attach ched ID copy certified and proof of payment. (All I need is you CIPC to allocate the fund to my CIPC account so I can do transaction)which I did but I was again told to log another one and attach the same document. This ridiculous honestly if the system is no lt working why not remove it it's time wasting and the worse part is when I visit their offices in told that my queries were closed and resolved... But money is not allocate as we speak. If there's anyone out there who cares please do something about this, it's seems like CIPC doesn't care about clients services at all.