Poor after sales service

Poor poor after sales service.

I recently bought 3 items off Ciovita's website. After looking at the sizing charts i checked all the boxes for a medium fit. I ordered 2x flyweight jerseys and then a new 2.0 bib.

The products arrive fairly quickly and i tried them on and they felt great. The bibs were very comfortable and the jerseys were snug and comfortable.

After 3-4 road rides with each of the jerseys i notice a small hole on the red jerseys sleeve. I inspected the yellow jersey after noticing the holes on the red jersey and noticed it too had holes and the stitching at the arm was coming undone. I only do road rides and i wash there jerseys / bib by hand as instructed to do so.

I wrote to Ciovita and explained my dilemma but got a snotty reply pretty much stating that its not their problem and i must just be happy with the product - this email was from Bianca.

I tried to call in to explain but was told she was headed into a meeting. I got another response later on to say that she can offer 30% off a new purchase and that the jerseys had been worn and their quality is great. I had to wear them to get to these issues...

Well, hate to break the news but i know a few people with quality issues.

The reply and service is pathetic when ive spent alot of money to expect quality.