Payment not reflecting on my CIMA account

CIMA and IBTC very useless institutions ever, I have made my payment of R7200 to IBTC for my two subjects and my exam fee as they offered to pay on my behalf to CIMA. The payment was done on 23 November 2017 and got confirmation that they received my money I got my study material in two weeks, and later I received an email with batch number 284 from IBTC to CIMA, they state if my money does not reflect within ten days I should call CIMA, I wait fifteen days and no money appeared on my account and I called CIMA the consultant told me they had a problem in the Uk they will fix it I must not worry it will reflect in seven days.. Now two months later am getting the stupid email from CIMA telling how overdue my account is... They can't give direct number to their stupid offices in UK as I wanted to call and get explanation of what happened to my money. I am ****ed