Bad service from cii

My fiancé recently bought 2 kurtas/ clothing from them for our upcoming wedding 20th July. A week after the purchase upon realizing that the white kurta was too big and not the correct shade of white. We gave them a call asked them if they were able to do a refund to which was agreed upon over the phone, we drove over 50km to traderoute mall. We were then met with someone who’s department is to deal with exchanges and returns then claiming that the kurta has been washed (when it was really just sitting in the packet since the purchase)and that the phone-call didn’t happen(we have proof). It would have been appreciated if the gentleman could have directly asked us if we had maybe washed it to which we would’ve said “no”, instead he secluded himself and some colleagues to talk about the kurta in a highly unprofessional manner. The person who deals with refunds of high amounts was also not present, so we had to drive more than 50 Km’s back home without a refund. Very bad client service, moody staff . Very happy to help when they need to take your money but very hesitant when you need to make a return. I told many people good things about cii, no more. On the plus side the supervisor was helpful and took our details to see what she could do.