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DJ
De J

1 reviews | Active since Oct 2023

20 Aug 2024, 14:52

Zero stars for customer service

ordered a couch from Cielo and the couch was delivered with the incorrect legs. After many calls and emails Cielo could not manage to resolve the matter. more than a month ago and still no feedback. The customer support is basically non-existent. Staff poorly trained and informed.

0
Replies (3)
Cielo
Cielo's reply20 Aug 2024, 15:31
Official
Dear Joubert De Bruyn, 

Thank you for bringing this to our attention, 

We sincerely apologize for the poor service you experienced with us. 

This is not the level of service we strive to deliver. 

We will investigate and provide you with feedback soon.

Please anticipate a call from our aftersales administrator. 

Kind Regards 
Customer Service Team.
DJ
De J's update02 Oct 2024, 13:17
Reviewer Update
Good day

This matter was resolved by Cielo in a very satisfying matter. I now received what i ordered.

Regards

De Bruyn Joubert
Cielo
Cielo's reply02 Oct 2024, 13:29
Official
Dear Mr De Bruyn Joubert, 

Thank you for your feedback. 

We are pleased that we were able to rectify your query to your satisfaction. 

We look forward to serving you again soon.

Kind Regards, 
Customer Service Team.